Delivery

01 Where we deliver

We deliver to mainland Great Britain, and — by arrangement — to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, and destinations across the European Union. Some remote and offshore postcodes carry a surcharge or a longer lead time; these are confirmed by postcode at checkout or on request.

02 Delivery costs (retail)

Delivery is calculated by order size and destination and shown clearly before you confirm your order. Our standard mainland UK rates are:

Small parcel orders — nets, single bags, kindling, firelighters£5.95
Small parcel orders over £50FREE
Half & full pallets of pellets or briquettes, log crates, bulk bags (UK mainland)FREE
Additional pallets on the same UK mainland orderFREE
Scottish Highlands, Islands & remote postcodesfrom £19.95
Northern Ireland, Isle of Man & offshoreQuoted

Free delivery applies to standard mainland addresses only. Surcharges for remote or offshore areas are shown at checkout once your postcode is entered.

03 Wholesale & bulk delivery (by the tonne)

For trade, wholesale and commercial customers, we supply from a single pallet up to full artic and container loads. Bulk orders are priced individually with delivery included in your quote.

• Order quantities — from approximately 1 tonne up to 28-tonne full loads, in bags on pallets or as loose / bulk-blown loads where suitable.
• Pricing — delivered prices are quoted on request; contact our trade team with your quantity, product and delivery postcode for a quotation.
• Lead times — stock items are usually dispatched within 2–5 working days; larger to-order or container loads typically take 2–4 weeks.
• VAT — see the VAT note below. Fuel bought for resale or commercial use is charged at the standard rate of VAT.

04 Delivery times

Delivery timescales begin from the point your order is accepted and dispatched. Estimated times are guides, not guarantees, and may be longer during peak season (typically autumn and winter) or in adverse weather.

• Standard delivery — 2–5 working days to UK mainland.
• Next-day & nominated-day delivery — available on eligible products and postcodes; selectable at checkout where offered.
• Bulk & wholesale — arranged directly with you once your order is confirmed.

05 Kerbside pallet delivery & access

Pallets, crates and bulk bags are delivered by a pallet-network courier or an 18-tonne tail-lift lorry to kerbside only. Please read the following carefully before ordering, as most delivery problems are caused by access.

• The delivery point must be flat, firm hard standing — tarmac, concrete or block paving. The pallet trolley cannot be used on grass, gravel, slopes, mud or uneven ground.
• The driver delivers to the nearest safe kerbside point and is not able to move goods onto your property, over kerbs, or up steps. Moving goods beyond the kerb is your responsibility.
• Please make sure the access route can accommodate a large rigid vehicle (typically up to around 10m long) and that someone aged 18 or over is available to receive the delivery.
• If you have restricted access and need a smaller vehicle, contact us before ordering so we can check whether we can accommodate it.
• Failed deliveries caused by inaccurate details, unsuitable access, or no one being available to receive the goods may incur a redelivery charge.

06 Bulk-blown pellet delivery

For biomass boilers and pellet stores, we can deliver certain pellet products in bulk, blown directly into your silo or store via a hose. Blown deliveries are available in selected areas and by arrangement — please contact us with your location and store details to confirm availability and pricing.

07 European & international delivery

We deliver across the European Union using trusted freight partners. Delivery costs and times vary by destination, weight and product, and are quoted before your order is confirmed.

For orders shipped from the UK to the EU, your order may be subject to import duties, taxes and customs handling charges levied by the destination country. Where these apply, they are payable by you as the recipient and are not included in our prices. Delivery timescales for international orders depend on the destination and any customs processing.

08 Receiving your delivery

Please check your delivery on arrival. Where you are asked to sign,https://www.energypelletsamerica.com/ inspect the goods first and note any visible damage or shortage before signing, or sign as “damaged” or “unchecked”. Risk in the goods passes to you on delivery, and ownership passes once payment has been received in full.

09 Damaged, missing or incorrect items

If your order arrives damaged, incomplete, or is not what you ordered, please contact us within 3 working days of delivery with your order number and, where possible, photographs. We will arrange a repair, replacement or refund as appropriate. This does not affect your statutory rights or the cancellation rights set out in our Terms & Conditions.

10 A note on VAT

Solid fuel supplied for domestic use is charged at the reduced rate of VAT (currently 5%). Fuel bought for resale, or for qualifying commercial use, is charged at the standard rate of VAT (currently 20%). The rate applied is shown at checkout. If you are buying for resale, please make sure you select the correct trade option or contact us.

11 Questions about delivery

If you have any questions about delivery, need a bulk or wholesale quote, or want to check access for your address, please get in touch:

Wood Pellets Co.
Email: sales@woodpellets-co.com